Hims and Hers reveal cyberattack customer support system hacked and personal info stolen, here's what we know

Date:
Fri, 03 Apr 2026 15:35:00 +0000

Description:
At least 500 people were affected in breach at Hims and Hers.

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now subscribed Your newsletter sign-up was successful Join the club Get full access to premium articles, exclusive features and a growing list of member rewards. Explore An account already exists for this email address, please log in. Subscribe to our newsletter Breach exposed customer service tickets with personal data Medical records and provider communications unaffected Company offering free credit monitoring and identity restoration American telehealth giant Hims & Hers has confirmed suffering a cyberattack recently in which it lost some sensitive customer information.

In a breach notification letter filed with the Office of the California Attorney General, the company said it spotted the intrusion on February 5, 2026, and moved to secure its infrastructure. Following a subsequent investigation, the company found that between February 4 and February 7, an unidentified threat actor accessed certain tickets sent to our customer service team. These tickets, affecting a limited set of individuals,
contained personal information, Hims & Hers said, but did not go into detail. It said that names and contact information were accessed as well as other
data that was redacted in the letter. Article continues below You may like Healthcare tech firm CareCloud admits data breach, says hackers accessed patient info here's what we know Millions possibly affected by data breach
at dermatology giant QualDerm TriZetto data breach: health tech giant reveals personal info of 3.4 million users may have been affected No word on the attackers Customer medical records were not impacted by this incident, and neither were communications with health care providers on the platform, the company said, adding that it was now reviewing its policies and procedures to make sure intrusions such as this one dont happen in the future, and that federal law enforcement was notified. Regulators will be notified, too, if required.

We dont know how many people were affected by this incident, but as
TechCrunch reported, companies are required, by law, to issue a notification if more than 500 people are impacted. Hims & Hers is also offering free
credit monitoring and identity restoration services for a year, through Cyberscout.

Hims & Hers did not say how the breach happened, and we dont know if they
were contacted by the attackers. Usually, when crooks steal sensitive data, they offer to delete them in exchange for payment in crypto, but most victims decline such offers.

No hacking groups have yet claimed responsibility for this attack and the
data has not yet appeared in the wild. Information generated by healthcare organizations is usually valuable to criminals, given its potential for abuse in phishing and identity theft attacks. Are you a pro? Subscribe to our newsletter Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed! Contact me
with news and offers from other Future brands Receive email from us on behalf of our trusted partners or sponsors By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. The
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Link to news story: https://www.techradar.com/pro/security/hims-and-hers-reveal-cyberattack-custom er-support-system-hacked-and-personal-info-stolen-heres-what-we-know


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